Privacy Policy

Last Updated: December 15, 2024

Introduction

Volitprecr ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website volitprecr.center, use our services, or engage with us in any other way.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Adventure Booking Information: Trip preferences, group size, dates, special requirements
• Emergency Contacts: Names and contact information for emergency situations
• Health Information: Medical conditions, allergies, fitness levels relevant to outdoor activities
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
• Communication Records: Messages, feedback, and correspondence with our team

Information Automatically Collected

When you visit our website, we may automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referral sources, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information stored through cookies, web beacons, and similar technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Processing and managing adventure bookings and reservations
• Providing customer support and responding to inquiries
• Ensuring participant safety during outdoor activities
• Customizing adventure experiences based on your preferences and abilities

Communication

• Sending booking confirmations, updates, and important safety information
• Delivering newsletters and promotional content (with your consent)
• Notifying you about changes to our services or policies
• Responding to customer service requests and feedback

Business Operations

• Processing payments and managing financial transactions
• Analyzing website usage to improve our services and user experience
• Conducting market research and developing new adventure offerings
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing (for EU/UK Residents)

If you are located in the European Union or United Kingdom, we process your personal data based on:

• Contractual Necessity: To fulfill our obligations under booking agreements
• Legitimate Interests: To improve our services, ensure safety, and conduct business operations
• Consent: For marketing communications and non-essential cookies
• Legal Compliance: To meet regulatory and legal requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Email marketing and communication services
• Website hosting and technical support
• Insurance and liability coverage
• Transportation and accommodation partners

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory requests
• Emergency situations requiring immediate disclosure for safety reasons
• Protection of our rights, property, or safety, or that of others

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff members
• Secure Systems: Industry-standard security protocols and infrastructure

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain safety and emergency contact records

Specific retention periods vary by data type and legal requirements, typically ranging from 3-7 years for booking and safety records.

Your Rights and Choices

Access and Control

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your information

Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in any email
• Contacting us directly at [email protected]
• Updating your preferences in your account settings

Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner options
• Third-party opt-out tools for advertising cookies

International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure adequate protection through:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Explicit consent for specific transfers

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately. For adventure participants under 18, we require parental consent and guardian supervision.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updated "Last Modified" date at the top of this policy

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you are located in the European Union or United Kingdom and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

This Privacy Policy is designed to be transparent and comprehensive. We are committed to protecting your privacy and maintaining your trust as you explore Canada's wilderness with us.